Shipping Policy

Shipping Policy

Order Processing & Fulfillment

Thank you for shopping with us! We truly appreciate your business.

  • Orders are processed within 1–2 business days.

  • After placing your order, one of our representatives will contact you to confirm and proceed with processing.

  • All orders are fulfilled by our authorized distributor, Clear Connect Distributors.

  • If you receive communication from their team, it is part of our official order-processing procedure.

For any questions, you may contact us at sales@blissxtra.com.

Shipping & Delivery Policy

Shipping Rates

  • Orders under $100 — $9.99 flat shipping fee

  • Orders $100 and above — FREE Shipping

Free shipping applies to standard ground delivery within eligible shipping destinations in the United States.

Shipping Method & Tracking

All shipments are sent via FedEx or UPS.

Once shipped, you will receive:

  • Tracking number

  • Shipping carrier details

  • Estimated delivery date

Delivery Time

  • Processing time: 1–2 business days

  • Shipping time: Varies by destination and carrier

Please note: Delays may occur due to weather, carrier issues, peak seasons, or other circumstances beyond our control.

Customer Support

For order and shipping inquiries, contact:

sales@blissxtra.com

Shipping Restrictions & Legal Compliance Notice

Last Updated: October 10, 2026

BlissXtra® is committed to complying with applicable federal, state, and local laws and regulations governing the sale, distribution, and shipment of kratom products.

Due to varying legal requirements throughout the United States, certain kratom products may be unavailable for shipment to specific states, counties, cities, or municipalities.

Statewide Shipping Restrictions

BlissXtra® currently does not ship kratom products to the following states or jurisdictions:

  • Alabama

  • Arkansas

  • California

  • Connecticut

  • District of Columbia (Washington, D.C.)

  • Indiana

  • Kansas

  • Louisiana

  • Massachusetts

  • North Dakota

  • Tennessee

  • Vermont

  • Wisconsin

These exclusions reflect applicable legal restrictions and BlissXtra®'s internal shipping and compliance policies. Shipping exclusions may apply even where certain kratom products are otherwise permitted under state law.

Product-Specific Shipping Restrictions

Additional restrictions may apply to certain kratom products, including extracts, enhanced formulations, and products subject to specific alkaloid concentration or composition requirements.

Product-specific restrictions may apply in Ohio, Utah, and other jurisdictions, depending on the product's ingredients, formulation, alkaloid composition, labeling, and applicable legal requirements.

BlissXtra® reserves the right to restrict or prohibit shipment of individual products where necessary to comply with applicable regulations or company compliance policies.

Local Shipping Restrictions

Kratom products may be permitted at the state level while remaining prohibited or restricted within certain counties, cities, or municipalities.

BlissXtra® does not ship affected products to restricted local jurisdictions, including applicable locations within:

Colorado, Florida, Illinois, Mississippi, New Mexico, New York, Oregon, Washington, and other jurisdictions where local restrictions apply.

In Mississippi, state-level kratom regulations coexist with certain local restrictions or prohibitions. Orders will not be shipped to destinations where the applicable product is prohibited or where shipment would violate local requirements.

Local restrictions are not limited to the states listed above and may change without prior notice.

Order Review and Shipping Eligibility

Shipping eligibility depends on the delivery address, product formulation, applicable laws, and relevant regulatory requirements.

BlissXtra® reserves the right to review, refuse, restrict, hold, or cancel any order if we determine that its sale, distribution, or shipment may violate applicable federal, state, or local laws or our internal compliance policies.

Orders placed for delivery to prohibited or restricted jurisdictions may be canceled and refunded in accordance with our refund policy.

Customer Responsibility

Customers are responsible for understanding and complying with laws and regulations applicable to the purchase, possession, and use of kratom products in their jurisdiction.

Customer responsibility does not relieve BlissXtra® of its own applicable legal obligations.

Regulatory Changes & Policy Updates

Kratom laws and regulations are subject to change at the federal, state, and local levels.

BlissXtra® reserves the right to update its shipping restrictions, product availability, and compliance policies at any time to reflect changes in applicable laws, regulatory requirements, or internal business decisions.

Product availability on BlissXtra.com does not guarantee that an order can be accepted or shipped to a particular destination.

For questions regarding shipping eligibility, please contact sales@blissxtra.com before placing your order.